Primaly
Frequently Asked Questions
Getting started
What kind of app is Primaly?
Primaly is a self-management app where alarms, task and habit management, journaling,
and the AI assistant "Prima" turn your daily efforts into the joy of growing a universe
of your own.
Is it free?
The core features are free. Premium (a paid plan) expands
things like how much you can chat with Prima and how far back you can observe.
Prices and conditions are shown on the in-app purchase screen.
Do I need an account?
Yes. Signing in with an Apple or Google account is required. Sign-in is used only to
identify your records as yours and to back them up — your journal, tasks, and other
content are never stored on our servers.
AI assistant "Prima"
Where do my conversations with Prima go? Is it safe?
They are sent to Anthropic (Claude API) to generate responses, but they are never used
to train AI models. Whether your journal text is shared with AI is a separate switch
(off by default) that you control. See About AI and the
Privacy Policy for details.
Is what Prima says always correct?
Because it is generative AI, its responses may contain errors. Please treat them as
reference information.
Data & privacy
Where is my data stored?
On your device and in your own iCloud. Everything is encrypted on your device
before it syncs, so neither we nor Apple can read it. You can turn sync off
anytime in Settings › Privacy & Security.
Can I transfer my data when changing or resetting my device?
Yes. As long as iCloud sync is on and you sign in with the same Apple Account, your
records restore automatically on the new device. The encryption key
follows automatically via iCloud Keychain. If you keep iCloud Keychain off, save a copy
of your key from Settings › Privacy & Security › Recovery key in the app.
How do I delete my account and data?
From Settings › Privacy & Security › Delete account in the app, you can delete your
on-device data, the iCloud copy, and your account all at once. See the
Privacy Policy (data retention and deletion) for details.
Permissions & troubleshooting
Are health data (sleep, steps) and location permissions required?
They are optional. Without permission, some related features may be unavailable or fall
back to default displays. You can change permissions at any time in iOS Settings.
The alarm doesn't ring / the weather doesn't show, etc.
Please check the app's alarm, notification, location, and other permissions in iOS
Settings. If the problem persists, feel free to contact us.
Contact
What if my problem isn't solved here?
Please reach out to support@primalyapp.com,
or visit the contact page.